Frequently Asked Questions

Creating an account is simple! Follow these steps:

1. Click the "Get Started" button on our website
2. Enter your email address and create a strong password
3. Verify your email address through the link sent to your inbox
4. Complete your profile with personal information
5. Upload required identification documents
6. Wait for verification (usually within 24 hours)

Once verified, you can start using all our services immediately.

For verification, you'll need the following documents:

• Government-issued ID:
  • Passport
  • Driver's license
  • National ID card
• Proof of Address:
  • Utility bill (not older than 3 months)
  • Bank statement
  • Rental agreement
• Additional Documents:
  • Recent passport photograph
  • Tax identification number (if applicable)

All documents should be clear, valid, and not expired.

Verification times vary based on several factors:

• Standard Verification: 24-48 hours
• Express Verification: 4-6 hours (available for premium users)
• Business Accounts: 48-72 hours

Factors that may affect verification time:

• Document quality and clarity
• Volume of applications
• Additional security checks required
• Public holidays and weekends

We'll notify you via email once your account is verified.

We accept various payment methods:

• Bank Transfers:
  • Local bank transfers
  • International wire transfers
  • SWIFT transfers
• Cards:
  • Credit cards (Visa, Mastercard)
  • Debit cards
  • Prepaid cards
• Mobile Money:
  • M-Pesa (Kenya)
  • MTN Mobile Money
  • Airtel Money

Available options may vary depending on your country and currency.

Transfer times vary based on the type of transaction:

• P2P Trades:
  • Instant once both parties confirm
  • Maximum 15 minutes for manual verification
• Bank Transfers:
  • Local: 1-2 business days
  • International: 2-5 business days
• Card Payments:
  • Instant processing
  • 1-2 business days for settlement

Processing times may vary depending on:

• Payment method
• Destination country
• Bank processing times
• Public holidays

Our fee structure is transparent and competitive:

• P2P Trading:
  • 0.5% - 1% of transaction amount
  • No hidden fees
  • Volume discounts available
• Bank Transfers:
  • Local: $1 - $5
  • International: $5 - $20
  • Currency conversion: 0.5% - 1.5%
• Card Payments:
  • 2.5% processing fee
  • No additional charges

You can view the exact fees before confirming any transaction.

Your money is protected by multiple security measures:

• Bank-Grade Security:
  • 256-bit SSL encryption
  • Multi-factor authentication
  • Secure socket layer (SSL) technology
• Fund Protection:
  • Segregated accounts for customer funds
  • Regular security audits
  • Insurance coverage
• Compliance:
  • Regulated in all operating jurisdictions
  • Anti-money laundering (AML) compliance
  • Know Your Customer (KYC) verification

We offer comprehensive security features:

• Account Security:
  • Two-factor authentication (2FA)
  • Biometric authentication
  • Device management
  • Login notifications
• Transaction Security:
  • Transaction limits
  • Payment verification
  • Fraud monitoring
  • Secure payment processing
• Additional Features:
  • Activity logs
  • IP tracking
  • Session management
  • Emergency account freeze

If you notice suspicious activity, take these immediate steps:

1. Contact our support team through the emergency hotline
2. Freeze your account through the app or website
3. Change your password and security questions
4. Review your recent transactions
5. Enable additional security measures

Our security team will:

• Investigate the issue immediately
• Secure your account
• Reverse any unauthorized transactions
• Provide guidance on preventing future incidents

We recommend enabling all security features and regularly monitoring your account.