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Tamopei terms of service - customer
Last Updated: [1/1/2025]
Welcome to www.tamopei.com.ng, a platform operated by Tamopei ("we," "our," or "us"). This page outlines the terms and conditions that govern your use of our services on the Site and mobile application (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these terms. Please read them carefully before proceeding.
Acceptance of Terms
By using our Services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, you must not use our Services..
1. Information We Collect
At Tamopei, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. By using our services, you agree to the collection and use of information in accordance with this policy.
Personal Information
When you register or log in to Tamopei, we collect personal details such as your full name, email address, phone number, date of birth, and a securely stored password. This information is necessary to create and manage your account, verify your identity, and communicate with you effectively. We treat your personal information with the utmost care and use it solely for the purposes outlined in this policy.
Payment and Financial Information
To facilitate secure transactions, we collect payment details, including credit/debit card information, bank account details, and transaction-related data such as amounts, recipient information, payment methods, and currency exchange activities. This information is essential for processing payments, preventing fraud, and ensuring the accuracy of your financial transactions. Rest assured, we employ industry-standard security measures to protect your financial data.
Transaction History
We maintain records of your transactions, including transaction amounts, recipient details, and payment methods used. This data allows us to provide you with a transparent overview of your financial activities, resolve any issues, and comply with legal and regulatory requirements. Your transaction history is stored securely and accessed only when necessary.
Usage and Interaction Data
To enhance your experience with Tamopei, we collect information about how you interact with the App. This includes the features you use, session durations, frequency of activity, pages visited, and transaction history. This data helps us identify areas for improvement, optimize the App’s performance, and tailor our services to better meet your needs. We analyze this information in an aggregated and anonymized manner to ensure your privacy is protected.
Device and Technical Information
When you use Tamopei, we may collect technical details about your device, such as your IP address, operating system, device model, and browser type. This information helps us ensure compatibility, improve functionality, and optimize the App for different devices and platforms.
Cookies and Similar Technologies
To improve your experience, we use cookies and similar technologies to track your interactions with the App, recognize returning users, and customize content based on your preferences. Cookies help us provide a more personalized and seamless experience by remembering your settings and preferences. You can manage your cookie preferences through your device settings or browser options.
How We Use Your Information
The information we collect is used to:
- Provide, maintain, and improve our services
- Process transactions and ensure their security
- Verify your identity and prevent fraudulent activities
- Communicate with you about your account and our services
- Personalize your experience and enhance the functionality of the App
- Comply with legal and regulatory obligations
Data Security
We take the security of your information seriously and implement industry-standard measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and regular security audits.
Your Rights and Choices
You have the right to access, update, or delete your personal information at any time. You can also manage your cookie preferences and disable location services through your device settings. If you have any questions or concerns about how we handle your data, please contact us at Support@tamopei.com.ng.
2. How We Use Your Information
Your personal information is used to ensure a seamless and secure experience on Tamopei. Below, we outline the specific ways in which your data is utilized:
Providing and Improving Services
We use your data to process transactions, verify your identity, manage your account, and enable the core features of the App. This includes providing customer support and addressing any issues you may encounter. Your usage and transaction data help us enhance the App’s performance, fix bugs, develop new features, and improve the overall user experience.
Communication
We may contact you with important updates regarding your account, transactions, policy changes, promotional offers, or other relevant information. These communications are designed to keep you informed and enhance your experience with Tamopei. You can opt out of marketing communications at any time through your account settings or by following the unsubscribe link in our emails.
Security and Fraud Prevention
To protect against fraud and unauthorized activity, we use your data to verify transactions, monitor account activity, and ensure compliance with legal and regulatory requirements. This helps us maintain the security and integrity of our platform, safeguarding both your information and our services.
Legal and Regulatory Compliance
We may use your information to comply with applicable laws, regulations, or legal processes. This includes responding to requests from law enforcement or government authorities, as well as enforcing our terms of service and other policies.
Personalization
Your data allows us to personalize your experience by tailoring the App features, content, and recommendations to your preferences and usage patterns. This ensures that you receive a more relevant and engaging experience when using Tamopei.
3. How We Protect Your Information
At Tamopei, we prioritize the security of your personal information and employ advanced measures to ensure safe transactions and data protection. Below, we outline the steps we take to safeguard your data:
Data Encryption
Sensitive data, including payment details, is encrypted during transmission using industry-standard security protocols like Secure Socket Layer (SSL) encryption. This helps prevent unauthorized interception and ensures that your financial information remains secure.
Secure Storage
Your information is stored on protected servers equipped with firewalls and other security technologies designed to prevent unauthorized access. We continuously monitor our systems for potential threats and implement regular security updates to safeguard your data.
Access Control
Access to personal information is strictly controlled. Only authorized personnel have permission to access user data, and they undergo rigorous training on proper data handling and cybersecurity best practices. We enforce strict internal policies to prevent misuse, unauthorized sharing, or exposure of user information.
Multi-Layer Authentication
To enhance security, we use multi-layer authentication methods and fraud detection systems to prevent unauthorized account access. Users are encouraged to enable additional security features, such as two-factor authentication, to further protect their accounts.
Continuous Improvement
While we take extensive measures to secure your data, no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure. We continuously improve our security infrastructure to minimize risks, but users should also take precautions, such as keeping their login credentials confidential and using strong passwords.
User Responsibility
By using Tamopei, you acknowledge and accept the inherent risks of online transactions. If you suspect any unauthorized activity on your account, we urge you to contact our support team immediately for assistance.
4. Sharing Your Information
Tamopei is committed to protecting your privacy and does not sell or rent user information to third parties. However, in certain situations, we may share your data with trusted entities to enhance service delivery, ensure compliance with legal requirements, and maintain the integrity of our platform. Below, we outline the circumstances under which your information may be shared:
Third-Party Service Providers
We may share your information with third-party service providers that assist with essential functions such as payment processing, customer support, data analysis, and marketing efforts. These partners are contractually obligated to protect user data and are permitted to use it strictly for the services they are contracted to provide.
Business Transitions
In the event of a business transition, such as a merger, acquisition, or sale of Tamopei assets, user data may be transferred as part of the transaction. Any changes to data ownership or usage policies will be communicated through an update to this Privacy Policy, ensuring transparency and continued protection of your information.
Legal and Regulatory Compliance
We may disclose your information in response to lawful requests, such as court orders, legal processes, or regulatory requirements. This includes sharing data to comply with applicable laws, protect the rights, property, or safety of Tamopei, its users, or others, and respond to legal claims or investigations.
Fraud Prevention and Platform Integrity
To prevent fraud and ensure the integrity of our platform, user data may be shared with relevant authorities or partners when necessary. This includes taking action against unauthorized activities, enforcing our policies, and maintaining a secure transaction environment for all users.
User Consent
In cases where we need to share your information for purposes not covered in this Privacy Policy, we will seek your explicit consent before doing so. You have the right to withdraw your consent at any time by contacting us.
5. Your Data Rights
At Tamopei, we respect your rights regarding your personal data and are committed to providing you with control over how your information is used. Depending on your location and applicable laws, you may have specific rights, including the ability to access, modify, or delete your personal information. Below, we outline your data rights and how you can exercise them:
Right to Access
You have the right to request a copy of the personal information stored by Tamopei. This allows you to review the data we have collected and understand how it is being used. To request access, please contact our support team at support@tamopei.com.
Right to Correction
If any of your personal information is found to be inaccurate or incomplete, you can request corrections to ensure your details remain up to date. We will promptly update your information upon verification of the requested changes.
Right to Deletion
You can request to delete your account by sending an email to Support@tamopei.com.ng with the subject "Account Deletion Request.
Upon verification, your account and all associated data will be permanently deleted within 7 days.
Some transaction records may be retained as required by law.
Right to Opt Out of Marketing
You can opt out of receiving promotional emails or marketing messages at any time by clicking the “unsubscribe” link provided in our communications or by contacting our customer support team. Please note that important account-related notifications will still be sent to ensure the proper functioning of your account.
Right to Data Portability
You have the right to access, update, or delete your personal data.
You can withdraw consent for data processing at any time by contacting us.
How to Exercise Your Rights
To exercise any of these rights, please contact our support team at support@tamopei.com. We will respond to your request in accordance with applicable legal and regulatory requirements. Please note that we may need to verify your identity before processing your request to ensure the security of your data.
6. Data Retention
At Tamopei, we retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations. Below, we explain our data retention practices in detail:
Retention Period
Personal data is retained for as long as necessary to provide services, ensure seamless transactions, and fulfill the purposes outlined in this policy. This includes maintaining your account, processing transactions, and addressing any issues or disputes that may arise.
Post-Account Closure
Even after an account is closed, certain information may be preserved to comply with legal obligations, prevent fraudulent activities, resolve disputes, or enforce platform policies. This ensures the integrity and security of our services and protects both users and Tamopei.
Factors Influencing Retention
Data retention periods may vary based on regulatory requirements, security considerations, and operational needs. We carefully evaluate these factors to determine the appropriate retention period for different types of data.
Secure Deletion or Anonymization
Once data is no longer required for the purposes outlined in this policy, it will be securely deleted or anonymized in accordance with industry standards. This ensures that your information is no longer identifiable or accessible.
7. Children Privacy
Tamopei is committed to protecting the privacy of all users, especially children. Our services are designed for individuals aged 18 and above, and we do not knowingly collect, store, or process personal information from anyone under the age of 18. Below, we outline our approach to ensuring children privacy:
Age Restriction
Tamopei is intended for use by individuals aged 18 and above. We do not knowingly collect or process personal information from anyone below this age. If you are under 18, please do not use our services or provide any personal information.
Removal of Minors Data
If it is discovered that a minor under the age of 18 has provided personal data, we will take immediate steps to remove the information from our systems. This ensures compliance with data protection regulations and safeguards the privacy of minors.
Parental Responsibility
Parents or legal guardians who believe their child has accessed our services or shared personal information should contact us immediately at support@tamopei.com. We will promptly investigate and address the issue to ensure compliance with applicable laws and regulations.
Changes to Terms
We reserve the right to modify or update these terms and conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the Services after such changes constitutes your acceptance of the updated terms.
Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at support@tamopei.com.ng We are here to assist you and ensure a clear understanding of our policies.
Thank you for choosing Tamopei. We are committed to providing you with a secure and seamless experience.